Dry Star Restoration

Daniel Tylavsky
5 Star
My water heater burst and flooded two rooms of my home. I called Dry Star. Tyler arrived in 90 minutes, arranging fans to start the drying process. Then Cody, Daniel and Allen did an amazing job shielding and sealing the rest of my home from their work area with plastic and removing drywall, carpet pad, manipulating contents, etc. It was a pleasure to have the crew in my home. A wonderful group! They came highly recommended by my plumbing company. So glad I selected them.
Monday 18th November 2024

Jesse Klein
5 Star
Evan and his mitigation team responded quickly to our water leak emergency. He explained the mitigation process thoroughly and immediately started the cleanup and drying process. All this was handled in a professional and timely manner. In addition, Evan helped us in working with our insurance carrier to ensure that our claim got properly processed. Dry Star has my strong recommendation. I also want to add to this review, the great work that Cody and Neal did at our house during the above mitigation process. They both did a great job with the damaged cabinet and wood flooring tearout. They were extremely thorough and very easy to work with. 5 star rating all around.
Tuesday 12th November 2024

Jeremy Guenther
5 Star
After finding a leaking pipe in our wall, our plumber recommended we call Dry Star. We're glad we did. Tyler was at our home inspecting it within 45mins, provided the most competitive quote, and had his team on the job. His colleagues, Allen and Daniel, were on-time, professional, and courteous. Within just a few days, the job was done. Thank you, Dry Star!
Tuesday 19th November 2024

Joseph Vega
2 Star
I had a water leak and the plumbing company contacted Dry Star to inspect the water damage and give me an estimate on mitigation. Evan inspected the damage and gave me a quote. He was very professional and good to deal with. The service guys came out and, among other things, ran some ducts from fans into the ceiling of my garage to dry out the affected area. One duct repeatedly disconnected from the ceiling, as you can see in the picture. After the first time the duct disconnected, Dry Star came back to my house and reattached the duct. By that same night, the duct was disconnected again, so I grabbed a ladder and reattached it. The duct disconnected a third time, and I contacted Dry Star to understand the best course of action. I was advised that it was fine to shut that fan off since it wasn't working on the affected area. I figured there would be some consideration of these issues on the billing side of things, since for several days, I effectively rented and ran a fan that did almost nothing but use up my electricity. But I was billed for the full amount of the quote, without any adjustment for the issues with the duct. I spoke to management about the issues I had, and they said that, despite the issues with the duct, I owed the full amount. I was reminded that, because I didn't go through insurance, I was already paying less than I should pay. Was the work successful? The area is now dry, but Dry Star took no accountability for the issues with their work. I suppose if both ducts disconnected and the whole thing air dried, I would have been charged the same amount. While mitigation was successful in the area affected by the leak, I cannot recommend Dry Star's services.
Tuesday 14th May 2024

Andrew Reese
5 Star
Dry Star did the restoration work for us when we had a water heater semi-disaster. They were fantastic to work with, from Cameron, Tyler, Chad and Will who helped coordinate and manage everything, to Rafael and his team who did the actual restoration, including Rafael Sr., Carlos and Edvin. The whole team was courteous and professional, and the work was completed promptly, at a very high level of quality and in the specified time frame and quoted estimate. They were easy to work with and made the process smooth and seamless. Hopefully, we'll never need to have restoration work done again, but if we do, Dry Star is going to be top of our list.
Monday 19th August 2024